COVID-19 VACCINATION

Current guidelines do not include proof of vaccination requirements for persons entering a personal care setting. Effective October 1st 2021 all members of the Club Spa team have received 2 doses of the COVID vaccine.

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SCHEDULING APPOINTMENTS

First time Clients will be required to enter their credit card information into Jane (our scheduling platform) and will have the option to pay in spa or have their card automatically billed once the appointment has been completed. Regular and return clients will have the option to schedule online, by phone, or email and will be able to pay for their visit in spa or through online invoice. 

 

CANCELLATION AND NO-SHOW

In order to protect the earning potential of our Massage Therapists and Aestheticians we require a minimum of 24 hours notice for cancellation of your appointment. From time to time, in the case of habitual cancellation or during busy periods, we may require additional notice. In the event that you are unable to attend your scheduled appointment due to illness or emergency, please ensure you contact Club Spa via phone (905) 823-6869 or email hello@clubspa.ca

Cancellations 12- 24hrs before your scheduled appointment will be subject to a $50 cancellation fee.

Cancellation within 12 hours of your booking will automatically be charged 100% of the cost of the missed appointment. 

 

DISINFECTION/SANITIZATION & COVID-19

Club Spa strictly follows the cleaning and disinfection policies established by the College of Massage Therapists of Ontario and Ontario Public Health. Massage Therapy Treatment rooms are stripped and disinfected using PREempt before each client, linens are washed in industrial high heat machines. Manicure/Pedicure areas are disinfected prior to each client and tools used by the Aesthetics Team are sanitized between clients using PREempt HLD5 a 2% Hydrogen Peroxide solution created for disinfection of salon & spa tools.

Read more about PREempt here.

Wearing a mask is optional for both clients and staff in the spa. If you're more comfortable with your RMT or Aesthetician wearing a mask, simply mention it to our Client Care team and they will happily do so.

The reception area, commonly touched surfaces, floors and seating areas are disinfected periodically throughout the day using PREempt.

 

KINDNESS AND TOLERANCE

Club Spa/Spa Essentials Inc. is committed to the protection of our staff and clients from harassment, intimidation and willful disruption of our workplace. We endeavor to create the safe, happy, positive environment necessary to do the work of caring for our client's health and well-being. Club Spa stands firmly against verbal abuse and discrimination of any kind within our premises. Clients who negatively impact the mental health, well-being or earning potential of our Staff/the Spa will be required to seek service from an alternative business. The Team at Club Spa stands united in building a community of care and kindness within our walls.

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